Table Of Contents--Management Topics


 
  1. Introduction To This Manual.................................................3
  2. Getting Started--Developing Critical Documents...............5
  3. Employee Handbooks........................................................11
  4. Job Descriptions.................................................................15
  5. Standard Operating Procedures........................................19
  6. Performance Evaluations...................................................21
  7. Setting Production Goals...................................................24
  8. The Hiring Process--A Basic Review.....................................25
  9. Recruiting...........................................................................34
  10. Advertising.........................................................................35
  11. Job Applications................................................................38
  12. How To Handle Responses To Your Recruiting....................39
  13. Reviewing Résumé's...........................................................40
  14. How To Check References.................................................41
  15. Interviewing.......................................................................43
  16. Sample Interview Questions...............................................47
  17. Making Your Selection From The Available Candidates....51
  18. Getting New Employees Off To A Good Start....................53
  19. Rewards And Recognition.................................................57
  20. Developing A Path Of Advancement...............................60
  21. Communications...............................................................61
  22. Communications And Physiology......................................62
  23. Communications And Personality Differences...................63
  24. Some Basic Do's And Dont's Of Communications.............67
  25. Communications And Generational Differences...............69
  26. Communications And Listening Skills................................ 75
  27. Cultural Differences In The Workplace...............................77
  28. Working With Family Members...........................................79
  29. Conflict Resolution.............................................................81
  30. Dealing With Personal Problems In The Workplace............83
  31. Modifying Employee Behavior............................................85
  32. Handling Complainers.......................................................87
  33. Motivating Employees........................................................89
  34. Time Management And Improving Efficiency....................91
  35. Teamwork..........................................................................93
  36. Teamwork Worksheet........................................................97
  37. Delegation.......................................................................100
  38. Procrastination.................................................................101
  39. Monitoring And Evaluating Production...........................103
  40. Staff Meetings...................................................................107
  41. Coaching Employees.......................................................111
  42. Management vs. Leadership............................................115
  43. Character In The Workplace.............................................117

 

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